Privacy policy

1. Introduction

This Privacy Policy explains how personal data belonging to users of mamaisonaura.com is collected, used and protected.

2. Data controller

Data is collected by DDF CS BEAUTY AND PERSONAL CARE REQUISITES, a company registered in Dubai, United Arab Emirates, in Dubai Silicon Oasis (DSO), under licence no. 2/6/1138387. Contact email: veroniqueddf@gmail.com.

3. Data collected

When you place an order, we collect your first and last name, delivery address, telephone number and email address. Our website never stores banking details; these are processed by secure providers such as Shopify Payments or Stripe. During browsing, we collect your IP address, browsing data and cookies.

4. Use of data

We use data to process and deliver orders, manage customer service, send confirmation and tracking emails, improve the user experience and run advertising campaigns through Meta and Google.

5. Data sharing

Data may be passed to payment providers, delivery carriers and marketing tools, including Meta, Google and email marketing services. Data is never resold.

6. Cookies

The website uses cookies to analyse traffic, improve the user experience and provide targeted advertising. Users can refuse cookies through their browser.

7. Data retention

Data is retained for the time needed to process orders, to meet legal obligations and to improve services.

8. Security

We implement all necessary measures to protect data, including a secure website, secure payment and restricted access to data.

9. User rights

Under applicable laws, including the GDPR for European customers, you have rights of access, correction, deletion and objection. To exercise your rights, contact veroniqueddf@gmail.com.

10. International transfers

Data may be processed outside the European Union, particularly in Dubai. By using the website, you accept this transfer.

11. Changes

The company reserves the right to change this policy at any time.